Balqa Governorate Vacations & Trips from $229

Dear Expedia Customer Support, I am contacting you to formally request a **full refund** for my reservation at the Olive Tree Hotel. I booked and paid for a three-night stay, but the condition of the hotel was so unacceptable and unsanitary that I was unable to remain there. I arrived at the hotel and left early the following morning after staying for only approximately **six hours**. I did not even stay for a full night, let alone the three nights I had booked. The condition of the hotel, particularly the bathrooms, was extremely disturbing. The bathrooms were **filthy, unhygienic, and clearly not maintained to an acceptable standard**. Basic necessities such as **toilet paper were not even provided**. The overall cleanliness made me extremely uncomfortable, and I did not feel that it was sanitary or healthy to continue staying there. This was far beyond simply being dissatisfied with a hotel—the accommodations were not in a condition that I considered reasonably suitable for an overnight stay. Because of these conditions, I raised the issue and was **told that I would receive a full refund**. Based on that assurance, I left the property. However, I have still not received the refund that was promised. I paid for **three nights and used only approximately six hours of the reservation because the conditions forced me to leave**. I should not be charged for accommodations that I could not reasonably use, particularly after I was specifically told that the reservation woul

Very nic and clean property in a prestigious area. The Management and all staff are super kind, cooperative and helpful. I here feel home , everything the make it happened smoothly and professionally. I’m glad that I chose this Hotel Capri . Many thanks to all , and I’m returning in a few days to the same Hotel .